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Help & support

Stuck somewhere? The light is on.

Boo asks you one good question every day. A year later the same question comes back, and you write under what you said last time.

Almost everything support gets asked is below. If yours is not, write — one person reads that inbox, and it is the same person who builds Boo.

Write to Boo

boo.support@geildanke.com

One person reads this, so an answer can take a couple of days. You will get one.

It helps to say which iPhone and which iOS version you are on, what you did, and what you expected instead.

FAQ

The usual questions. Honest answers.

The sign-in code has not arrived

Boo signs you in with a six-digit code by email — there is no password. The mail usually takes under a minute. If it is not there: look in spam or junk, check the address for a typo, and give it another minute. The code is good for one hour; after that tap "Send a new code" on the same screen. Still nothing after a second try? Write to the address above and say which email you used.

How do I delete my account?

In the app: open the Me tab and tap "Delete account". Boo asks twice, and then it is gone — your profile, your answers, your reactions, your group memberships and your notebooks. Groups you created are handed over to another member, so nobody else loses their book. There is no undo, and Boo keeps no copy.

How do groups work?

A group holds up to five people, the one who started it included. Everyone in it gets the same question on the same day. You write your own page first; the others' answers open only after that — the database enforces it, not just the app. You can stick a small sticker on an answer that got you. To join, you enter the code the group shares with you, like BOO-4821.

What happens to my answers if I leave a group?

They leave with you. Leaving deletes everything you wrote in that group — your pages and your stickers — in the same step as your membership, so nothing of yours stays behind. The others keep theirs. Your personal notebook is not touched. The same happens if the group's creator removes you. So leave when you mean it: those pages cannot be brought back.

When are the Rauhnächte?

The twelve nights run from December 25 to January 5, one theme each evening. The notebook is free in Boo's bookshop; you can put it on your shelf before then and it stays sealed until the 25th — on December 24 it says "opens tomorrow". On January 1 you write your wishes and Boo seals them for a year. A night rolls over at 4 in the morning, so writing after midnight still counts as that evening, and you can catch up on a night you missed.

Is Boo free?

Yes. No ads, no tracking, no analytics, nothing to buy. Your journal, your groups and the Rauhnächte notebook are all included. During the beta Boo comes through Apple's TestFlight.

Which languages is Boo in?

The app is in English and German — switch it under Me, "App language", where "System" follows your iPhone. The twelve Rauhnächte nights are in German too. The 366 questions of the daily journal are still English for now, and a question without a reviewed translation simply stays in English. More languages are planned.

Who can see my answers?

Your personal notebook is visible only to you. An answer in a group is visible only to that group, and only to members who have already written their own page that day. That rule lives in the database, not in the app, so it holds even when something goes wrong in the interface.

Someone in my group wrote something hurtful

Open their answer and choose "Report or block". A report comes to Boo and is read; the person is never told who sent it. Blocking hides their answers and reactions from you in every group you share, and you can undo it under Me, "Blocked people". If a group has stopped being a good place, you can leave it — see above for what that does to your pages.

Still stuck

Nothing here fits? Write down what happened and send it to boo.support@geildanke.com